ICC Taxi Claims

Terms of Use

Last updated on June 25, 2026

These Terms of Use (the “Terms”) form a binding agreement between you and ICC Group Ltd, a company registered in England and Wales, trading as ICC Taxi Claims (“ICC”, “we”, “us”, or “our”). By accessing or using our website icctaxiclaims.co.uk (the “Website”) or enquiring about or receiving our services, you agree to be bound by these Terms. If you do not agree, please do not use the Website or our services.

About Our Services

ICC provides credit hire and accident management services to private motorists and licensed taxi drivers who have been involved in a non-fault road traffic accident. Our services include arranging suitable replacement vehicles, coordinating vehicle repairs, and arranging secure vehicle storage while a claim is being resolved.

The provision of any service is subject to availability, eligibility, and the specific terms agreed between you and ICC when your case is taken on. Nothing on this Website constitutes a guarantee that a vehicle or any particular service will be provided, and each enquiry is assessed on its own merits.

No Cookies and No Tracking

We do not use cookies, web beacons, pixels, or any other tracking technologies on this Website. We do not run analytics, advertising networks, remarketing tags, or third-party tracking scripts, and we do not build a profile of how you browse this site. For details on how we handle personal information, please read our Privacy Policy.

Changes to These Terms

We may update these Terms at any time by posting the revised version on this page and updating the “Last updated” date above. Your continued use of the Website or our services after any change indicates your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

Use of the Website

You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the Website. You agree not to:

  • Misuse the Website in any way, including by attempting to gain unauthorised access to any part of it, its server, or any database connected to it;
  • Introduce any viruses, trojan horses, worms, logic bombs, or other malicious or technologically harmful material;
  • Use any robot, spider, scraper, or other automated means to access the Website for any purpose without our prior written consent;
  • Attempt to interfere with the proper working of the Website;
  • Use the Website to transmit unsolicited advertising or promotional material (“spam”);
  • Impersonate ICC, our employees, another user, or any other person or entity.

Intellectual Property

All content on this Website — including text, graphics, logos, images, and layout — is owned by ICC or used with permission and is protected by UK and international intellectual property laws. You may view and print pages from the Website for your own personal, non-commercial use. You may not otherwise copy, reproduce, distribute, modify, or exploit any of the content without our prior written permission.

Accuracy of Information

We take reasonable care to ensure that information on this Website is accurate and up to date at the time of publication. However, the Website and its content are provided for general information only and should not be relied upon as advice. Service availability, vehicle specifications, and processes may change over time, and we give no warranty that the information is complete, accurate, or current at the moment you read it. Where specific information about a service matters to your decision, please confirm it with us before relying on it.

Use of Our Services

Any arrangement to provide credit hire, repair coordination, or storage services is made between you and ICC and may be subject to separate terms specific to that arrangement. In the event of any conflict between these Terms and the terms of a specific agreement you sign with us, the terms of that specific agreement will prevail.

Enquiries and Claims

Submitting an enquiry through the Website, by phone, or by email does not guarantee that a vehicle, repair, or any other service will be provided. Each enquiry is reviewed on its merits, and we reserve the right to decline a case where eligibility criteria are not met or where it is not appropriate for us to act.

Disclaimer of Warranties

The Website is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we make no warranties, express or implied, about the Website — including any warranty of merchantability, fitness for a particular purpose, or non-infringement — and we do not warrant that the Website will be uninterrupted, secure, or free of errors. Any reliance on the Website is at your own risk.

Limitation of Liability

To the fullest extent permitted by law, neither ICC Group Ltd nor any of its officers, employees, agents, or affiliates shall be liable for any direct, indirect, incidental, special, consequential, or punitive damages — including loss of revenue, profits, business, data, or goodwill — arising out of or in connection with your use of, or inability to use, the Website, even if we have been advised of the possibility of such damages. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable UK law.

Indemnification

You agree to indemnify and hold harmless ICC Group Ltd, its officers, employees, and agents from any claim, demand, loss, damage, cost, or expense (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Website, or your violation of any law or the rights of any third party.

The Website may contain links to websites operated by third parties. These links are provided for convenience only. We do not control and are not responsible for the content, accuracy, or practices of any third-party website, and we do not endorse them. Accessing any third-party website is at your own risk.

Governing Law and Jurisdiction

These Terms and any dispute arising out of or in connection with them (whether contractual or non-contractual) shall be governed by and construed in accordance with the laws of England and Wales. You and ICC submit to the exclusive jurisdiction of the courts of England and Wales, subject to any rights you may have under applicable consumer protection law to bring proceedings in the courts of the country in which you live.

Severability

If any provision of these Terms is held by a court to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms, together with any specific agreement you enter into with us and our Privacy Policy, constitute the entire agreement between you and ICC in relation to your use of the Website and replace any prior understandings or agreements, whether written or oral.

Contact Us

If you have any questions about these Terms, please contact us:

  • ICC Group Ltd (trading as ICC Taxi Claims)
  • Unit 4 Halliwell Mill, Raglan Street, Bolton, BL1 8GR
  • Phone: 0161 975 2359
  • Email: info@icctaxiclaims.co.uk