ICC Taxi Claims

Privacy Policy

Last updated on June 25, 2026

ICC Taxi Claims is a trading name of ICC Group Ltd, registered in England and Wales. This Privacy Policy explains what personal information we collect when you use our website (icctaxiclaims.co.uk) and our credit hire and accident management services, how we use it, and the rights you have over it.

No Cookies and No Tracking

We do not use cookies, web beacons, pixels, fingerprinting, or any other tracking technologies on this website.

We do not run analytics, advertising networks, remarketing tags, social media pixels, or third-party tracking scripts. Our website does not place any cookies on your device, and we do not build a profile of your browsing behaviour across this site or any other site. When you visit icctaxiclaims.co.uk, you do so without being tracked.

The only third-party services that may process information as part of delivering the website itself (for example, the hosting provider that serves the pages) act strictly as processors under our instruction and do not track you for their own purposes.

Personal Information We Collect

We only collect personal information when you provide it to us directly, for example when you:

  • Contact us by phone, email, or through our contact form;
  • Ask us to arrange a credit hire vehicle, vehicle repair, or vehicle storage after a non-fault accident;
  • Instruct us to act on your behalf in connection with an insurance claim.

The information we may collect typically includes your name, address, contact details, driving licence details, vehicle details, and information relating to the accident and the parties involved. We may also collect information you provide about third parties (such as the other driver) where it is relevant to your claim.

How We Use Your Information

We use your personal information only for legitimate purposes connected with providing our services to you, including:

  • Arranging a suitable replacement vehicle while yours is off the road;
  • Coordinating vehicle repairs through our network of body shops;
  • Arranging secure storage for your vehicle where required;
  • Managing your non-fault claim and liaising with insurers and other parties on your behalf;
  • Responding to your enquiries and keeping you informed throughout the process;
  • Meeting our legal, regulatory, and contractual obligations.

We will only process your personal information where we have a lawful basis to do so under the UK GDPR and the Data Protection Act 2018 — typically because the processing is necessary to take steps at your request before entering into a contract, to perform a contract with you, or because we have a legitimate interest in doing so.

Sharing Your Information

We do not sell your personal information. We only share it where necessary to deliver our services — for example with:

  • Your insurer and the third-party insurer involved in your claim;
  • Body shops, recovery agents, and storage providers we instruct on your behalf;
  • Credit hire and claims handling partners;
  • Professional advisers (such as solicitors) where instructed;
  • Companies House or regulatory bodies where we are legally required to.

Each party we share information with is only given what is necessary for their specific role, and they are expected to handle your information in line with applicable data protection law.

Retention

We keep your personal information only for as long as is necessary to provide our services to you and to meet our legal, regulatory, and contractual obligations. As claims can give rise to disputes for a number of years, we typically retain claim-related records for a period that allows us to defend against potential complaints or legal proceedings, after which the information is securely destroyed or anonymised.

Your Rights

Under the UK GDPR you have the following rights in relation to your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Rectification: You can ask us to correct information that is inaccurate or incomplete.
  • Erasure: In certain circumstances you can ask us to delete your personal information.
  • Restriction: In certain circumstances you can ask us to restrict how we process your information.
  • Portability: You can ask us to provide your personal information in a structured, machine-readable format.
  • Objection: You can object to us processing your information in certain circumstances.
  • Right to withdraw consent: Where we rely on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details at the bottom of this page.

Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Our website may contain links to third-party websites that we do not own or control. This Privacy Policy applies only to icctaxiclaims.co.uk. We are not responsible for the privacy practices or content of any third-party website and recommend that you review their privacy policies before providing them with any personal information.

Children

Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

Your Right to Complain

If you are unhappy with how we have handled your personal information, you have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk. We would, however, appreciate the chance to address your concerns directly first.

Contact Us

If you have any questions about this Privacy Policy or the personal information we hold about you, please contact us:

  • ICC Group Ltd (trading as ICC Taxi Claims)
  • Unit 4 Halliwell Mill, Raglan Street, Bolton, BL1 8GR
  • Phone: 0161 975 2359
  • Email: info@icctaxiclaims.co.uk